What an assessment score can tell you, and what it can’t The report said high extraversion. Fast pace, comfortable with pressure, strong in a role that moves quickly. On paper, it matched the operations manager seat almost exactly. Six weeks later, the owner...
He’s six months into the ops manager title, and he’s still riding in the truck three days a week. Not because the crew needs him there. Because he doesn’t know what else an ops manager is supposed to do with his morning. The team meeting starts at...
Your phone buzzes at 7:15 on a Wednesday. It’s your new Operations Manager, the guy you promoted off the tools four months ago. He’s not calling about a decision. He’s calling to tell you about one, so you can tell him if it’s okay. A customer...
How leaders unintentionally train their people to stop deciding Your ops manager texts you at 7:15 on a Saturday morning. A customer wants to move Monday’s job to Wednesday. That’s the whole message. Not a problem, not an emergency. Just a schedule change...
How minor operational inefficiencies quietly compound into real cost A callback comes in on a job from three weeks ago. The technician says it’s an easy fix. Ten minutes, tops. Nobody logs why the job came back. Nobody asks if this is the second time this month,...
What happens when a business outgrows the structure that built it It’s 6:40 on a Tuesday morning. You’re the one answering the phone about the crew that didn’t show. You built this company from a truck and a phone number. Now you’ve got five...
