You’ve handled this before. The technician who kept missing callback windows. The estimator who kept letting bids sit too long. The scheduling conflict between field and office that kept creating customer complaints. You addressed it. You thought it was resolved. And...
You’ve had the same conversation with the same person three times this quarter. You sit down. You explain what’s not moving. They nod. They say they’ll fix it. You feel slightly better walking out. And two weeks later, you’re scheduling it again. The conversation...
You’ve had the accountability conversation with the same person twice this quarter. You told them what you needed. They said they understood. And here you are again, looking at the same gap between what you expected and what actually happened. Before you decide this...
You’ve had the same conversation with three different people in the last six months. Different names, different seats, same result: they’re not performing, you’re frustrated, and you’re starting to wonder if finding good people is just harder than it used to be. It...
Gallup surveyed more than 23,000 employed U.S. adults and asked leaders to rate themselves across seven core leadership competencies. Building relationships. Developing people. Leading change. Inspiring others. Thinking critically. Communicating clearly. Creating...
