Something changed in the last two years. The business is bigger. There are more people. And somewhere along the way, conversations that used to be straightforward started feeling careful. Decisions that should be made on merit are being made based on who has the...
You remember when the business was simpler. Five technicians, a small office, and you knew every job, every customer, every number. Now you’re at $12M, you have twenty-three people on payroll, and somehow it feels harder to run than it did at $3M. The business didn’t...
Introduction: Guessing Is the Most Expensive Behavior in Your Business Guessing doesn’t look dangerous. It sounds like: “I thought someone else was handling that.” “I wasn’t sure how far to take it.” “I didn’t want to step on anyone’s toes.” At first, it feels...
