You’ve handled this before. The technician who kept missing callback windows. The estimator who kept letting bids sit too long. The scheduling conflict between field and office that kept creating customer complaints. You addressed it. You thought it was resolved. And...
You remember when the business was simpler. Five technicians, a small office, and you knew every job, every customer, every number. Now you’re at $12M, you have twenty-three people on payroll, and somehow it feels harder to run than it did at $3M. The business didn’t...
