A roofing company owner sends a short email to three people on a Tuesday morning. A customer called in about a callback on a job from two weeks ago, and the shingles are lifting again. The email says: “Get ahead of this one. Handle it and let me know where it...
A service manager at a mid-size HVAC company gets a call from a customer whose install went sideways two weeks ago. The manager knows the account, knows the technician involved, and knows exactly what needs to happen: a partial refund, a follow-up visit at no charge,...
