A home-service company can have a weekly leadership meeting that feels productive. Operations gives an update. The service manager talks through customer issues. Sales reports on a new initiative. Everyone contributes. Notes get taken. Then another week passes. The...
By 10 in the morning you’ve already made thirty decisions. Which crew goes to which job. Whether to approve the equipment purchase. How to handle the customer complaint that escalated overnight. Whether to let the estimator send that bid or review it first. None of...
Introduction: When You’re Still the Engine You give good advice. You explain things clearly. You motivate when things stall. And yet, Decisions still come back to you Progress slows when you step away Your team waits instead of owning It’s frustrating because your...
