You had a plan for this week. By Tuesday morning it was gone. A customer escalation replaced Monday’s priorities. A crew conflict ate Wednesday. A permit issue that should have been caught last week surfaced Thursday and needed your personal attention to resolve....
You set priorities at the start of the quarter. Clear ones. The leadership team nodded. Everyone left the room with a list. Eight weeks later, the list hasn’t moved, and you’re not entirely sure anyone on the team could tell you what was on it. The strategy wasn’t the...
