By every external measure, the business is succeeding. Revenue is up. The team is bigger. The market position is stronger than it’s ever been. And yet you’re more stressed than you were at half the revenue. More in the weeds. More responsible for more things than you...
You’ve had the same conversation with three different people in the last six months. Different names, different seats, same result: they’re not performing, you’re frustrated, and you’re starting to wonder if finding good people is just harder than it used to be. It...
You remember when the business was simpler. Five technicians, a small office, and you knew every job, every customer, every number. Now you’re at $12M, you have twenty-three people on payroll, and somehow it feels harder to run than it did at $3M. The business didn’t...
It’s 6:45 in the morning and your phone already has three messages. One from the dispatcher asking how to handle a double-booked crew. One from your office manager asking about a refund a customer is requesting. One from a technician asking whether he should move to...
