I got on a call last month with a roofing contractor doing about $18M a year. He’d just hired a new operations manager, sharp guy, tech-forward, confident, and within 90 days it was clear the hire wasn’t working. The owner couldn’t put his finger on...
Intro: Stop Blaming a “Confused Team” Let’s be honest. It’s tempting to point fingers at your team when things don’t move fast enough, or when performance feels stuck in the mud. “They’re not proactive.”“No one’s taking ownership.”“Why do I have to repeat myself 10...
The Fog Is Coming from Inside the House If your team is spinning in circles, misaligned, or constantly needing clarification, it’s easy to assume they’re the problem. “They need more initiative.”“They just don’t get it.”“If only they were more proactive.” But here’s...
