He’s six months into the ops manager title, and he’s still riding in the truck three days a week. Not because the crew needs him there. Because he doesn’t know what else an ops manager is supposed to do with his morning. The team meeting starts at...
Your phone buzzes at 7:15 on a Wednesday. It’s your new Operations Manager, the guy you promoted off the tools four months ago. He’s not calling about a decision. He’s calling to tell you about one, so you can tell him if it’s okay. A customer...
The best HVAC tech on your team finally gets the call. Service manager. Big promotion. Well-earned, at least on paper. Three months later, callbacks are up, two technicians have quit, and you’re spending your Tuesday morning mediating a conflict he should have...
