He was one of your best technicians. Customers loved him. His callback rate was low. He showed up early, stayed late, and never had to be asked twice. You promoted him to service manager eighteen months ago. And now you’re watching the same person who was exceptional...
The interview went great. He was confident, experienced, and said all the right things about ownership and accountability. You liked him. Your operations manager liked him. You made the offer. Four months in, the confidence that impressed you in the interview is...
