How minor operational inefficiencies quietly compound into real cost A callback comes in on a job from three weeks ago. The technician says it’s an easy fix. Ten minutes, tops. Nobody logs why the job came back. Nobody asks if this is the second time this month,...
The best HVAC tech on your team finally gets the call. Service manager. Big promotion. Well-earned, at least on paper. Three months later, callbacks are up, two technicians have quit, and you’re spending your Tuesday morning mediating a conflict he should have...
