Something changed in the last two years. The business is bigger. There are more people. And somewhere along the way, conversations that used to be straightforward started feeling careful. Decisions that should be made on merit are being made based on who has the...
You’ve built something real. The revenue is there. The team is bigger than it’s ever been. The work is coming in. And yet the business feels harder to run than it did when you were doing half the volume. Decisions that should be made below you keep landing on your...
Sales closes a job. Production doesn’t find out until the customer calls asking when the crew is coming. Operations makes a scheduling change. The dispatcher finds out the same time the field does. Everyone is working hard. Everyone is doing their job. And yet the...
The business is bigger than it was three years ago. More trucks. More people. More managers. More revenue. But somehow everything feels harder to move. Simple decisions take longer. Problems bounce between departments before anyone takes ownership. Meetings multiply...
By 10 in the morning you’ve already made thirty decisions. Which crew goes to which job. Whether to approve the equipment purchase. How to handle the customer complaint that escalated overnight. Whether to let the estimator send that bid or review it first. None of...
