On paper, your operations manager runs operations. Your sales lead runs sales. Your production manager runs production. The boxes are there. The lines are drawn. The titles are real. But when something goes sideways, a crew conflict, a customer escalation, a job that...
You’ve handled this before. The technician who kept missing callback windows. The estimator who kept letting bids sit too long. The scheduling conflict between field and office that kept creating customer complaints. You addressed it. You thought it was resolved. And...
You’ve had the accountability conversation with the same person twice this quarter. You told them what you needed. They said they understood. And here you are again, looking at the same gap between what you expected and what actually happened. Before you decide this...
By every external measure, the business is succeeding. Revenue is up. The team is bigger. The market position is stronger than it’s ever been. And yet you’re more stressed than you were at half the revenue. More in the weeds. More responsible for more things than you...
You’re tired in a way that a weekend doesn’t fix. You still care about the business. You’re still showing up. But somewhere around Tuesday afternoon, you hit a wall that used to not be there. You’ve started wondering if you just don’t have the same drive you used to....
