A home-service company can have a weekly leadership meeting that feels productive. Operations gives an update. The service manager talks through customer issues. Sales reports on a new initiative. Everyone contributes. Notes get taken. Then another week passes. The...
Three people sit across the table from the same candidate. The owner asks about growth potential. The operations lead asks about technical depth. The office manager asks about personality fit. Afterward, they compare notes and realize they were not evaluating the same...
Your phone buzzes at 7:15 on a Wednesday. It’s your new Operations Manager, the guy you promoted off the tools four months ago. He’s not calling about a decision. He’s calling to tell you about one, so you can tell him if it’s okay. A customer...
Your best project manager put in his notice last Tuesday. He wasn’t unhappy about the pay. He wasn’t being poached by a competitor. He just said he’d found a role with more clarity about where he was headed. You thought you were treating him well. You were. But good...
You’ve had the accountability conversation with the same person twice this quarter. You told them what you needed. They said they understood. And here you are again, looking at the same gap between what you expected and what actually happened. Before you decide this...
