You’ve hired for this seat twice in eighteen months. Both people came in with the right background. Both started strong. Both ended up in the same conversations about dropped balls, unclear priorities, and results that never quite matched what you expected. You’re...
You’ve had the same conversation with three different people in the last six months. Different names, different seats, same result: they’re not performing, you’re frustrated, and you’re starting to wonder if finding good people is just harder than it used to be. It...
It’s 6:45 in the morning and your phone already has three messages. One from the dispatcher asking how to handle a double-booked crew. One from your office manager asking about a refund a customer is requesting. One from a technician asking whether he should move to...
You posted the job. You got some resumes. You interviewed a few people, picked the one who felt right, and made the offer. Six months later you’re having the same performance conversation you had with the last person who sat in that seat. Different person. Same...
You took four days off last summer. By the second day, you had eleven unread texts from your operations manager, two missed calls from a technician who couldn’t get a permit pulled, and a customer complaint that escalated because no one knew whose job it was to...
