The callback rate is creeping up. Not dramatically. Just enough that you’ve noticed it three months in a row. Jobs are getting finished but not quite right. Customer complaints that used to be rare are starting to feel routine. You’ve talked to the team about quality....
Storm season hits and the business is locked in. Crews dispatched early. Estimates moving fast. The team communicating better than they have all year. The owner finally feels like the machine is working the way it’s supposed to. Then it slows down. And within three...
You hired someone last spring who seemed like a strong fit. Good background. Right experience. Interviewed well. Six months in, you’re hearing from people who’ve been with you for years that “things feel different.” You know what they mean. You’ve felt it too. You...
You’ve had the accountability conversation with the same person twice this quarter. You told them what you needed. They said they understood. And here you are again, looking at the same gap between what you expected and what actually happened. Before you decide this...
You’ve invested in good people. Your ops lead is sharp. Your sales lead knows the market. Your production manager has been running crews for years. And yet every Monday morning meeting feels like five separate departments presenting to the same audience instead of one...
