You remember when the business was simpler. Five technicians, a small office, and you knew every job, every customer, every number. Now you’re at $12M, you have twenty-three people on payroll, and somehow it feels harder to run than it did at $3M. The business didn’t...
You took four days off last summer. By the second day, you had eleven unread texts from your operations manager, two missed calls from a technician who couldn’t get a permit pulled, and a customer complaint that escalated because no one knew whose job it was to...
