By 10 in the morning you’ve already made thirty decisions. Which crew goes to which job. Whether to approve the equipment purchase. How to handle the customer complaint that escalated overnight. Whether to let the estimator send that bid or review it first. None of...
On paper, your operations manager runs operations. Your sales lead runs sales. Your production manager runs production. The boxes are there. The lines are drawn. The titles are real. But when something goes sideways, a crew conflict, a customer escalation, a job that...
You’ve handled this before. The technician who kept missing callback windows. The estimator who kept letting bids sit too long. The scheduling conflict between field and office that kept creating customer complaints. You addressed it. You thought it was resolved. And...
Your core values are on the wall in the breakroom. You talk about them in team meetings. You reference them when you make decisions. You genuinely believe in them. And yet when you look at execution, accountability, and follow-through, the business doesn’t behave the...
You’ve had the same conversation with the same person three times this quarter. You sit down. You explain what’s not moving. They nod. They say they’ll fix it. You feel slightly better walking out. And two weeks later, you’re scheduling it again. The conversation...
