You had a plan for this week. By Tuesday morning it was gone. A customer escalation replaced Monday’s priorities. A crew conflict ate Wednesday. A permit issue that should have been caught last week surfaced Thursday and needed your personal attention to resolve....
You’ve built something real. The revenue is there. The team is bigger than it’s ever been. The work is coming in. And yet the business feels harder to run than it did when you were doing half the volume. Decisions that should be made below you keep landing on your...
By 10 in the morning you’ve already made thirty decisions. Which crew goes to which job. Whether to approve the equipment purchase. How to handle the customer complaint that escalated overnight. Whether to let the estimator send that bid or review it first. None of...
You’ve had the accountability conversation with the same person twice this quarter. You told them what you needed. They said they understood. And here you are again, looking at the same gap between what you expected and what actually happened. Before you decide this...
You set priorities at the start of the quarter. Clear ones. The leadership team nodded. Everyone left the room with a list. Eight weeks later, the list hasn’t moved, and you’re not entirely sure anyone on the team could tell you what was on it. The strategy wasn’t the...
