You already know the conversation needs to happen. The service manager’s team has been missing follow-up windows. Your production lead and the dispatcher have been in low-grade conflict for six weeks. A technician has been cutting corners on job close-out and three...
Something changed in the last two years. The business is bigger. There are more people. And somewhere along the way, conversations that used to be straightforward started feeling careful. Decisions that should be made on merit are being made based on who has the...
You ended Q1 with the right priorities. You communicated them clearly. The leadership team left the planning session knowing what mattered. Three weeks later, you walk through the building and ask three different people what the company’s top priority is right now....
It’s Monday morning. Your leadership team is in the room. Ops gives an update. Sales gives an update. Production gives an update. A few issues get raised. A few ideas get discussed. The owner makes a call or two. An hour later everyone goes back to their desks. And...
You’ve invested in good people. Your ops lead is sharp. Your sales lead knows the market. Your production manager has been running crews for years. And yet every Monday morning meeting feels like five separate departments presenting to the same audience instead of one...
