He was one of your best technicians. Customers loved him. His callback rate was low. He showed up early, stayed late, and never had to be asked twice. You promoted him to service manager eighteen months ago. And now you’re watching the same person who was exceptional...
You’ve had the same conversation with three different people in the last six months. Different names, different seats, same result: they’re not performing, you’re frustrated, and you’re starting to wonder if finding good people is just harder than it used to be. It...
