You already know the conversation needs to happen. The service manager’s team has been missing follow-up windows. Your production lead and the dispatcher have been in low-grade conflict for six weeks. A technician has been cutting corners on job close-out and three...
You’ve had the same conversation with the same person three times this quarter. You sit down. You explain what’s not moving. They nod. They say they’ll fix it. You feel slightly better walking out. And two weeks later, you’re scheduling it again. The conversation...
